For many people Google My Business is a huge asset. It helps your business to be seen by more people who could be potential customers and helps gain traction faster - for FREE.
But unfortunately Google My Business has now retired their app. This means that you can no longer manage your business profile, interact with customers, or view insights using the app. For many people this will really impact them as it makes Google My Business less accessible, especially when you're on the go.
However, Google has notified business owners that they can still manage their listings on their phone via Google Maps or Google Search.
Google's new automated response feature will save you a lot of time. It works similarly to chatbots on websites. When someone messages your company using Google My Business it allows you to create recommended questions for customers to ask. Which you can then also set up automated responses to.
This is a very handy feature as the automated responses also allow for links, so that you can get more people seeing your website.
Lastly Google has also changed their post feature. Posts are now visible on their Google My Business for 6 months, before they expire. Previously this was only 2 weeks.
If you have any more questions about Google My Business please get in touch. We would be more than happy to chat.